Rebecca "Ratchet" Jenkins.

Rebecca Jenkins, also known as Ratchet, was a member of the academy's maintenance team. The only reason she got the job was that she was an ex-student, and she knew a lot of things the other staff didn't, like the plumbing map and where the shutoff points were. How did she know this? Because she would always creep around the academy halls during the night. She'd been caught on several occasions snooping around the boiler room, but she was never punished. She also had a very signature style. Copper hair that stopped just above her shoulders, dusty and dirty overalls with the sleeves tied around her waist and a tattered denim cap to protect her eyes. People could also tell when she was coming due to the heaviness of her brown leather boots. She'd always been interested in mechanics, so Alf and Bertie trained her up in secret. As for the nickname of Ratchet, that was her choice. The two men didn't argue it, and the nickname stuck ever since.

Ratchet had been checking the utilities when she noticed something odd. "Hey! Bertie!" she yelled, making Bertie come over to where she was standing. "Is this normal?" Bertie looked at the readings and frowned. The water pressure was in single figures, which wasn't normal. "Huh." he muttered, adjusting his cap. "Wonder what that's all about." Ratchet looked over it and determined that there was no water coming into the academy. "What do we do now?" Alf asked, meeting up with the other two. "Not a clue chief" Ratchet replied, scratching her head in confusion. "We'll have a word with the head. In the meantime, see if you can locate the source and let us know." ratchet nodded and went back to the reading box. "This never happens..." She muttered, tapping the box with her finger.